Private by design
HoldDear is invite-only. Stories live in membership-gated family spaces. There is no public social feed, public profile, or family discovery directory.
Story visibility
Stories can be visible to the family or private to the person who recorded them. Private stories are not visible to other members — including owners and admins.
Sharing within the family
“Share” on HoldDear means inviting someone into your private family archive, or watching stories together inside that archive. Public story share links are not available today.
Media storage
Video is stored in private object storage and served through authenticated, short-lived URLs — not a public bucket.
Processors we use
- Stripe — payments, subscriptions, Customer Portal, and billing webhooks
- Postmark — transactional email (verification, invites, billing notices)
- Wasabi (S3-compatible) — private media object storage
- Application host — the HoldDear app, authentication, and background jobs
Billing and retention
Payment problems include a grace period. Canceling through Stripe does not instantly erase your archive. Stories are removed only when an authorized person archives or permanently deletes them.